If you have purchased a web hosting package and you’ve got certain inquiries connected with a given function/feature, or if you’ve confronted some complication and you need assistance, you should be able to touch base with the respective help desk team. All web hosting providers deploy a ticketing system regardless of whether they offer other ways of contacting them along with it or not, because of the fact that the most efficient way to resolve an issue most often is to send a ticket. This form of communication makes the replies sent by both sides easy to track and enables the technical support team members to escalate the issue in the event that, for example, a system administrator has to intervene. In the general case, the ticketing system is not directly linked to the hosting space and is part of the billing account, which suggests that you will need to have at least 2 separate accounts to get in touch with the tech support staff and to actually manage the hosting space. Incessantly switching from one account to the other can often be a nuisance, not to mention the fact that it takes a long time for the majority of web hosting companies to answer the ticket requests themselves.
Integrated Ticketing System in Hosting
With a hosting
from our company, you will never need to log out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire web presence. You can effortlessly access any trouble ticket while you are browsing your files or modifying different settings. The ticketing system is being monitored 24-7-365 by our client care staff representatives and the ticket response time is no more than 60 minutes, but it seldom takes more than twenty minutes to get assistance. Unlike some web hosting providers, we don’t charge extra for using the ticketing system, so you can touch base with us as often as you like and ask for information concerning any billing or technical issue. Furthermore, you can read a variety of articles, which will help you resolve the most commonly faced difficulties on your own.
Integrated Ticketing System in Semi-dedicated Hosting
If you have a semi-dedicated server
account with us and you wish to touch base with our technical support team representatives, you’ll be able to submit a support ticket directly from your Hepsia Control Panel instead of using a totally different tech support platform like you will have to do with the vast majority of web hosting providers on the market. Our integrated ticketing system will allow you to open a new ticket without any difficulty and to go through older tickets using an intelligent search box. You will also be able to read the relevant knowledgebase articles that our system will offer you based on the category that you pick for your new ticket. You can perform all the above-mentioned things without signing out of your Hepsia Control Panel at any time, which goes to say that if you experience any complication or have an inquiry, you can get in touch with our technicians and fix the given problem in no more than an hour via a single platform.