If you’ve ever got any questions concerning the hosting service or you encounter a problem with your sites, you will have to touch base with the hosting provider’s customer support team. It may not matter how promptly they’ll answer when you've got a query of a general nature, but an issue such as a botched script update, for example, may lead to your website becoming broken or inaccessible on the Internet. And the longer you wait for the support team to lend a helping hand, the longer the site will be down. In case you offer goods or services online, any downtime will influence your website in a harmful way and you may lose current or prospective customers. Lots of hosting providers, mainly resellers, reply to e-mails and support tickets within 24 hours, but in the digital sphere that is much too long, since customers will scarcely ever return to a website that is not working correctly for a prolonged time interval.
One-Hour Response Guarantee in Hosting
With a hosting from us, you can forget about waiting around for hours and hours on end, or even one whole day, to obtain a response to an e-mail or a ticket. Irrespective of when you get in touch with us, we’ll get back to you within maximum 1 hour with any pre-sales or technical enquiries you may have. In fact, our real response time hardly ever surpasses 20-30 minutes. Since we’re on duty 24x7x365, you will always get support in a well-timed manner and we understand precisely how important this is in the e-world. Shortly after you contact us, we’ll respond to your inquiries. If you experience any technical predicament, we will tackle it for you, or we’ll supply you with all the needed information if there’s something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our tech support engineers are available at all times and they will respond to any ticket that you send via your web hosting Control Panel within less than 60 minutes. The response time is guaranteed no matter if you have a general inquiry connected with your semi-dedicated server or you stumble upon a certain predicament and you won’t have to wait even that long for most issues. Regardless of what the essence of the issue is or what time it is, we’ll be there to lend you a helping hand, as we are available 24 hours a day to attend to any billing, technical or general issue. In case you contact us about anything that is within our capabilities, we will solve it before we reply, which suggests that you won’t have to wait around for hours or days while the problem lingers. If there’s something that you have to do on your end, we will provide you with the needed info – what workable solutions to try, what actions to take, etc.