You will find a lot of hosting suppliers on the market, yet many of them are resellers who have restricted resources, especially when it comes to support. One way to distinguish them is the option to contact the company over the telephone. The type of support that you can receive through this particular method of communication varies depending on the provider - some provide dedicated phone support, various others offer basic and customer support only since some issues are more time-consuming and it would be a lot less difficult to be resolved with a ticket, particularly if the issue needs to be escalated. Still, it's good to find that you can contact your web hosting provider as there're a lot of small problems that can be taken care of effortlessly and timely with a phone call, not mentioning that you will be able to get additional info about the services before you become a client.
Phone Support in Hosting
All of our hosting packages include telephone support 14 hrs per day even on public holidays, which means that if you do not have an account yet, you can give us a call and learn more about our solutions or if we'll meet the system requirements for your websites. For your convenience, we have local telephone lines in the U.S.A., the United Kingdom and Australia, so that you can contact the phone number which is closer to you. If you are an existing customer, we will help you in a timely manner with all of the general and billing matters and with various technical issues so as to save you time and efforts - we acknowledge the fact that often it's much easier talk to a live person and get things done without delay. Of course, some problems cannot be taken care of on the telephone, so in such a case you're able to employ our ticketing system.
Phone Support in Semi-dedicated Hosting
The support services forall of the semi-dedicated server packages that we offer include real-time phone support for 14 hours every day. In case you're not sure which package is appropriate for your websites, you want to learn more about a package's specifications or you're looking for any other kind of information about our solutions, you can call any of the local phone numbers which we have in the United States, the UK and Australia and our support agents will assist you. If you already own an account, you're able to contact us about general and sales matters, although we are usually able to help with numerous technical issues as well. For entirely tech issues you'll need to take advantage of our integrated ticketing system where the communication between you and our technical support crew will be in one place, which is the best option when the problem can take longer time to be dealt with or it has to be escalated to our sysadmins.