Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center Section

  • You will find almost all the answers to your questions in the user–friendly Help Center section incorporated into your Hosting Control Panel. It boasts a rich database with commonly asked questions and comprehensive instructional articles written by our professional technical support team.

  • Top quality support service

  • Tutorial Video Clips

  • If you’d rather see how an action is fulfilled or how a problem is solved, instead of just reading about it, then have a look at our compilation of educational video tutorials. They address different topics and will help you swiftly find your way around the Hosting Control Panel.

  • Intuitive help center

  • A 60–Minute Response Time Guarantee

  • We back up our semi–dedicated servers with a 24/7/365 client care service and a 1–hour support ticket response guarantee. Our well–trained customer service technicians will be available day and night to answer your enquiries and to deal with any issue that you may stumble upon. Simply send a tech support ticket from the Help Center and we will reply straight away.