A 99.9% Server Uptime
We’ve set up our hosting platform using dependable hardware and significantly tweaked software. Our administrators have installed a tweaked version of Security–Enhanced Linux on our physical machines in order to guarantee maximum protection and stability. We have installed several DDoS prevention units in addition to powerful firewall programs to make sure our network is invincible and safe.
Our hosting services packages feature a 99.9% server uptime guarantee. And no matter which datacenter you select, the uptime guarantee stays the same.
A 99.9% Network Uptime
Along with our cloud hosting platform, we’ve also built our very own internal network in each one of our datacenters. Everything is based on world–class hardware components delivered by Juniper. And on each single router, we have put a firewall with a complex algorithm so as to sift all questionable requests.
Therefore, in each of our data centers – in our US data center, in our UK data center, in our data center FI, in our Eastern Europe data center and in our AU data center, you will enjoy a 99.9% network uptime guarantee. And this guarantee is valid with all hosting packages in each and every datacenter.
A 30–Day Money–Back Guarantee
Even though we have done our best to lessen all potential risks with our cloud hosting packages and although we provide top–notch client support, there are occasions when the customer is simply not pleased with what we offer. Or he wants to move to a more powerful hosting solution, like a virtual private server or even a dedicated hosting server.
Because of this, we offer a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you aren’t pleased, you will get your money back.
24/7 Technical Support
We’ve meticulously handpicked each individual member of our 24x7 support department to ensure that we can offer the very best support service that you can possibly get. Each one of our tech support engineers has lots of years of experience dealing with web hosting accounts behind his back, therefore they know very well what they are doing. Plus, they are at your disposal 24x7 – you’ll be able to reach them at any moment and they will get back to you as fast as possible.
Their average response time is below twenty minutes, while with many other web hosting suppliers you have to wait around for days. Besides, we offer a 1–hour response time guarantee. Irrespective of what happens, your questions will be responded to in under 1 hour.