Client Support Channels
A One–Hour Support Ticket Response Guarantee
All your help requests will be responded to in maximum 1 hour after the support ticket or email was received. If your issue calls for additional assistance from a system administrator, we’ll forward the support ticket or the e–mail to the person on duty, without delay then leave a note to notify you that more time will be needed for finding a solution. If you make use of our Admin Services package, all of the server administration tasks included there will be performed whenever you prefer.
An Exceptional Customer Support Service
We’ll be at your disposal 24x7 to answer any inquiries that you may have about our Hosting Control Panel or any of the apps that we have installed on your behalf on the dedicated web hosting server. If you also require assistance with server administration tasks, you can take a look at our Admin Services package, which includes backup hard drive space, Operating System updates on a weekly basis, server monitoring and rebooting procedures, as well as troubleshooting and software installation procedures
A User–Friendly Help Area
Our Hosting Control Panel was installed by default for every Linux dedicated hosting server. Among its functionalities is a very handy integrated knowledge base that will walk you step by step on all the actions that you can perform. Most of the educational articles have video versions which show all the actions that you can carry out in a highly illustrative manner. You will find all the instructional articles and the video tutorials in the top right corner of each section of the Hosting Control Panel.