Assistance Channels

  • 1 hour ticket response time

  • A one hour Ticket Resolution Warranty

  • Our crew of techs will do their best to respond to your advice enquiries in approximately 1 hour. If, however, the situation you have come across calls for help from our Administrators’ =Department,= we are going to address the ticket to the administrator in charge and will write a note to inform you.

  • Top quality support service

  • Expert Technical Assist Service

  • We provide you with 24/7 customer support by using a turbo–fast ticketing solution built into your Control Panel. You can write to us all the time about any of the packages that come pre–configured on the virtual server, which include the chosen Linux OS, the server administration panel and our custom produced Hosting Control Panel.

  • Intuitive help center

  • An Informative Help Section

  • Each section of the Hosting Control Panel that is included free–of–charge with your VPS gives an incorporated collection of articles. You can find an array of illustrative how–to content articles and a choice of step by step video courses that illustrate all the fundamental website management duties. You can access them by hitting the Help or Video keys in the upper right side of each Control Panel section.