1 hour ticket response
Quick assistance is our primary priority and this is the reason why we have a team of skilled techs who are eager to offer a prompt response to any question that you could have. Simply open your customer support ticket from your Hosting Control Panel and we’ll respond back to you within 1 hour at the latest. In fact, we strive hard and aim for a 20–minute technical support ticket response time.
A Top–Class Customer Support Service
Our client support engineers possess enormous experience in the hosting services sphere and are capable enough to provide a prompt solution to your problem. If, however, the situation at hand is not within the competency of a tech support engineer, the client support ticket will be sent to a developer or system administrator for additional assistance.
An Easy–to–Navigate Help Center Section
Included in the Hosting Control Panel is an intuitive Help Center section, which offers you various sources of information. You can search through a constantly updated knowledgebase offering web hosting account management articles and website management articles, check our step–by–step video tutorials or examine our F.A.Q. section.