The access to the customer and technical support that a hosting company offers will tell you a lot for the services they provide as well. If you are allowed to use only emails and tickets, you have almost certainly discovered some reseller not the web hosting supplier. When this is the case, you'll have to wait for a few days so as to get an issue resolved as your reseller may not be checking their communication regularly or they may need to get in touch with the true website hosting company for extra assistance. If the provider can provide several options for communication with fast response time that are available anytime, they're almost certainly the top provider, not only a reseller. Therefore you will receive prompt assistance and quality support since they will have immediate access to the servers where your account will be created. Regardless of the trouble - sales or technical, it's always better to have the option to get in touch with your web hosting company directly through your favourite method of communication.
24/7 Customer Support in Hosting
The customer and tech support services for all our hosting
plans are twenty-four-seven, so you can forget about waiting for a couple of days in order to get assistance. In case you are not our client yet, you can call us, chat with a consultant or send an email message. If you already have an account, you are able to open a support ticket in addition to the other three options for communication. You are able to pick the best way to contact us depending on what your location is or the hardware you are using. We can easily assist you for more or less any hosting-related question that you may have or issue that you could experience and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming issues you could open a support ticket, but even in this situation the maximum response time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Hosting
All the Linux semi-dedicated hosting
that we provide come with 24/7 customer and technical support, so regardless of what issue you experience, you are able to contact us and we will assist you straight away. The guaranteed reply time for any e-mail or support ticket that you open from your Hepsia website hosting Control Panel is only 1 hour; usually the response time rarely is more than twenty minutes. Furthermore, we provide phone support with several local numbers worldwide as well as a live chat, so that you are able to contact us and find additional info about our solutions even if you do not have an account yet. We are able to assist you with any question or a problem you have - payment methods, plan features, email configuration, website hosting account settings, and many others. If you use our services, you will not ever encounter a scenario where you should wait for a day or two to get a problem resolved like you may need to do with a lot of other suppliers.
24/7 Customer Support in VPS Hosting
When using our Linux VPS hosting
, you will never need to wait for more than 1 hour in order to receive help for any kind of situation that you may encounter regarding the server or the software that comes pre-installed with it. We guarantee this short response time for all tickets that you open through your billing Control Panel or emails which you send to our tech support crew. We have local phone numbers in a couple of countries around the world as well as a live chat service where we will assist you with billing, pre-sales and basic questions. Customer and tech support is available 24/7/365 using the various means of communication, so whatever your question or issue is, there will always be someone to help you out in a timely manner. In case you need assistance with third-party software, that you cannot deploy or which gives you problems, you're able to benefit from the Managed Services upgrade package that we provide with all VPS plans.
24/7 Customer Support in Dedicated Web Hosting
If you buy a dedicated server
from us, you can get in touch with us anytime using various channels and the max time that you'll have to wait for a response is approximately 1 hour, so you can forget all about waiting an entire day. Our customer and tech support service is available 24/7 regardless of whether it is a holiday or a weekend and we will assist you with anything related to the applications which are pre-installed on the server. To get in touch with us about a technical matter, you can open a ticket via the Help section of your billing Control Panel or you can send us an e-mail. If you have any kind of basic questions or you'd like to know more about our website hosting services before you order, you can also employ our live chat or you can call one of the local phone numbers that we have in various countries worldwide. If you're looking for assistance with third-party software that you can't install or run efficiently, you are able to add the Managed Services upgrade to your plan and our system administrators will assist you.