A live chat is one of the several methods of communication supplied by some website hosting companies as part of their support services. Depending on the service provider, the chat is used for pre-sales, billing and/or tech support. This way of contact is quicker than a support ticket and it'll make it less likely to misunderstand or misspell anything as compared to a phone call with an agent. What's more, if the problem that you have needs some time to be reviewed and dealt with, you will be able to do something different in the meantime instead of just waiting, as you'd have to do when you call. Also, you can employ a live chat assistance service absolutely free as long as you have world wide web accessibility even when your website hosting supplier is located in another country and they don't have a local phone number you can call.
Live Chat Support in Hosting
As we acknowledge the fact that a number of issues are usually resolved when you speak with a live person, we offer a live chat service for all our potential and active customers. The chat is available every single day and our customer support agents can assist you with a number of questions and issues. In case you aren't our customer yet, you'll be able to find out more about our hosting packages and the website hosting platform in general to be certain that your sites will run effectively on our servers. In case you already have an account and you have some questions or you encounter any troubles with any of our solutions, you can join us on our live chat and we will provide the needed info or help you troubleshoot the problem. You'll have to open a trouble ticket for certain problems which require more time or the expertise of a sysadmin, still for a number of standard problems you can get help on the spot.
Live Chat Support in Semi-dedicated Hosting
We provide a live chat service that is designed for all of our potential and active clients. If you're searching for a new web hosting account, you'll be able to chat in real time to one of our agents and receive more information about our Linux semi-dedicated hosting so as to choose the right package for your web sites. If you already have an account with us, we can assist you timely with general, billing and 1st level technicalissues. Even though in some instances you'll need to open a ticket as there are situations that can't be resolved through a live chat, we can assist you with lots of standard jobs, for example installing an e-mail account in an e-mail client or redirecting one domain to another. This way, you will take advantage of quick assistance and you'll save time and effort.